Work Time-Line
This section showcases my work experience and certifications. Join me as I highlight key moments in my career and the achievements that shaped my expertise.
Scroll down to witness the evolution of my skills and knowledge!
Language Line Solutions
Nov 2024 - to Date
English-Spanish Interpreter
As an English-Spanish Interpreter, I specialize in facilitating effective communication between individuals with language barriers across diverse industries and critical scenarios, such as: 911 calls, medical & social services calls, Interviews and Formal Inquiries.
Home Depot
Nov 2023 - Nov 2024
Customer Service Specialist agent
Customer success throughout various skills helping resolve all types of questions regarding products such as: appliances, tools and more.
Infor Softwares
May 2023 - Oct 2023
Product Support Analyst
Financial analysis in financial statements, trial balance, cash receipts, order management, and taxes. AWS and SaaS support. Customer service and performance improvements through the management of KPIs. SX. Enterprise support to businesses of all sizes, across USA, Canada & Europe.
Tech Mahindra
Apr 2022 - Mar 2023
Bilingual Tech Support Agent
Technical support for a variety of devices, offering expert assistance to ensure seamless customer experiences. Billing support and collections, as well as effective retention and win-back. Network maintenance, ensuring optimal performance. Cross-selling multiple products and devices to maximize customer value.
Cox Communications
Oct 2021 - Mar 2022
Bilingual Retention Agent
Customer retention through the application of discounts and package reordering strategies. Design and implement loyalty programs to foster long-term customer relationships. Successful win-back programs, re-engaging former clients. Cross-sales, effectively promoting complementary products and services.
GNP
Jun 2021 - Oct 2021
Health Insurance Agent
Medical insurance sales, successfully connecting clients with the right coverage to meet their healthcare needs. Providing premium and customized customer service to ensure client satisfaction and long-term relationships. Tailoring insurance solutions and delivering top-notch support to address individual client needs.
Promass - Liverpool campaign
Jan 2021 - Jun 2021
Car Insurance Agent
Strong focus on client acquisition and car insurance sales. Building and maintaining customer relationships, offering exceptional customer support throughout the insurance process. Providing tailored insurance solutions to meet individual client needs.
TKM Customer Solutions
Jan 2021 - Jun 2021
Sales Supervisor
Specializing in coordinating used car sales operations. Training and guiding new team members to excel in their roles. Monitoring and improving KPIs, metrics, and overall team performance, ensuring the achievement of sales targets and objectives.
Alekin's Toys Mexico
2015 - 2020
Financial trainee to Directive Manager
Team coordination and advertising, encompassing creation, distribution, and design. Social network support and warehouse and storehouse management. Ability to work closely with company CEOs to drive side-to-side innovation, managing KPIs and financial analysis, as well as accounting functions, to optimize operational and financial performance.
